FAQ

60,045 in pitch mode

79,990 in concert mode

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The Stadium is owned by E20 Stadium LLP, a joint venture between the London Legacy Development Corporation and Newham Council specifically set up to transform and manage the Stadium.

It is operated on behalf of E20 Stadium LLP by London Stadium 185 Ltd, a subsidiary of VINCI Concessions.

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London Stadium, Queen Elizabeth Olympic Park, London E20 2ST

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Please refer to Queen Elizabeth Olympic Park’s website to find out more about Cycle Racks around the stadium

You can find out more here...

Santander Cycles can also be found across the Park. A map and more information can be found on TFL's website here...

 

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Visitors are advised to use public transportation to come to the stadium

Nearest stations are Stratford and Stratford international

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There is NO parking at London Stadium and road closures will mean that there is no provision for  drop-off and collection at the venue. We highly recommend that supporters use public transport when travelling to and from London Stadium.

Limited Blue Badge Parking is available. Please contact the event organiser.

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Loop Road around the Stadium Island will be closed on matchdays. Montfichet Road will also be closed for an hour before and after the game and supporters will be diverted around the outside of Westfield Stratford on their way to Stratford Station.

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To book a visiting support coach space, please email supportercoaches@londonstadium185.com at least three working days before the match the space is needed for, with the following information:

  • Date of match
  • Number of spaces required
  • Coach company
  • Coach driver name
  • Coach registration(s)
  • Contact telephone number

A pass will then be issued on receipt of this and further information, including directions, timings and road provided.

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If you’ve got a ticket for accessible seating, you can use any entrance. All turnstile blocks have Disabled Access doors. The main concourses are level and step free. And there are accessible lifts spread over all levels.;

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Accessible seating is available on each level for anyone who can walk and leave a seat in case of emergency.

Accessible seating includes: seats on the aisle, seats with few or no steps nearby, seats that have nothing directly in front of them and seats closest to the toilets.

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Assistance dogs can stay in wheelchair bays. Dogs must stay with their owner.

Please contact the stadium in advance to discuss arrangements.

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West Ham United will offer spaces to 49 blue badge holders at every home game. To apply for a space, email accessibility@westhamunited.co.uk . Print at home vouchers will be emailed to successful applicants at Thursday’s Europa League Qualifier against NK Domezale and Sunday’s friendly against Juventus. Those who have successfully applied for seasonal blue badge parking will receive window hangers ahead of the Premier League encounter against Bournemouth on 21 August. The designated blue badge car park, known as Car Park 1A, is stewarded and located in the south west corner of the stadium. Six spaces will be allocated to blue badge holders from the visiting team at every match.

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All concourse catering in close proximity to wheelchair accessible seating areas have been designed to accommodate wheelchair users. 

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Rest areas and benches are located across the Stadium Island and Queen Elizabeth Olympic Park. Members of staff from the West Ham accessibility team will be on hand at London Stadium and on key routes to provide additional support.

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Four shuttle buses will transport disabled, elderly, injured and pregnant supporters between the collection point at the end of platform 13 at Stratford Station to the community track just metres from London Stadium. The shuttle buses will operate pre-match generally two hours before kick off and post-match from the full-time whistle until demand subsides.

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A quarter of West Ham United ticket counters are at accessible height for wheelchair-users and include induction loops to support hearing aid users.

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We have 253 spaces for wheelchair users – more than any other Premier League ground. Spaces are located in the lower, middle and upper tiers with 37 spaces in the Club London Hospitality Suites

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Stewarding is deployed within London Stadium to enforce compliance with law and stadium policies

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Animals are not allowed in the stadium, except assistance dogs

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London Stadium only accepts small carry bags and hand bags. There is no luggage room.

Bags may be subject to security searches of bags as determined by us in our reasonable discretion, including on entry and exit.

All approved bags are subject to inspection upon entry and are subject to additional inspections within the stadium.

Event-specific information will be published on the London Stadium website, and supercedes these venue policies. Please refer to the venue website in advance of the show for event-specific updates.

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Cameras with 3-inch lenses or shorter (no lights, tripods, selfie-sticks or monopods) are accepted in the stadium

Photography and filming is tolerated for personal use only

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London Stadium is committed to creating a safe, comfortable and enjoyable entertainment experience.

The stadium fully adheres to the FA Respect Code of Conduct

Find our more (link)

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Drones1 are remote controlled aeroplanes, helicopters or other flying models often fitted with a camera. General use of drones and remote controlled flying models is not permitted on any area of Queen Elizabeth Olympic Park. Only commercial drone activity is permitted and requires a 10 day notice period to assess and turn around applications. Applications can be made tofilm@londonlegacy.co.uk and must conform to CAA standards for UAV flights together with the Air Navigation Order 2009.

1AKA UAV’s Unmanned Ariel Vehicles

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The stadium provides a first aid service for all events in accordance with FA regulation

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London Stadium is a NO SMOKING venue.

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There will be a choice of quality food and beverage available across the stadium

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There are baby changing facilities on each levels of the stadium

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Cloakrooms and lockers are only available for customers visiting corporate boxes and VIP lounges.

There is no baggage drop facilities in General Access areas

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Please report all lost or found property to the nearest staff

If you are no longer at the venue, please send an email at customerservice@londonstadium185.com London Stadium can only keep things for 14 days. After that London Stadium will donate non-identifiable items to charity. Anything identifiable will be destroyed.

London Stadium is not responsible for anything lost or stolen

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For information, feedback and queries, we will arrange a dedicated number for noise issues & enquiries during our 2018 concert period.

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Stadium Tours are now on sale, with first tours starting on 12 August at 10am.

For more information please click here

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The stadium can accomodate several types of private and corporate parties.- E.g. Conferences- E.g. Meetings and seminars- E.g. Teambuilding events- E.g. Private parties and weddings

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