Privacy policy

The London Stadium website – http://www.london-stadium.com – (the “Website”) is operated by LS185 (registered number 09359341), a company registered in England and Wales whose registered address is at 1 Park Row, Leeds, LS1 5AB, United Kingdom and whose postal address is London Stadium, Queen Elizabeth Olympic Park, London E20 2ST (“LS185”). Any references to “we”, “us” or “our” shall be taken as references to LS185. Any references to “you” or “your” shall be taken as references to users of the Website.

Please read this Policy carefully to see how we will treat the personal information that you provide to us when using our website. We will take reasonable care to keep your information secure and to prevent any unauthorised access or use of it. We process all information in accordance with the applicable UK data protection legislation and any other relevant legislation. We may change this Privacy Policy from time to time and the change will take effect once the revised Privacy Policy is available on our home page. We suggest you check this Privacy Policy periodically to review the latest version.

The information you provide

We will collect information from you if you register to receive information from us, if you apply for or purchase goods or services from us, if you e-mail enquiries to us, or via other response sections of our Site from time to time (for example competitions). This Privacy Policy will apply whenever we collect your information and this fact will be brought to your attention. The personal information we will ask you to provide includes your name, address, e-mail address and contact telephone number. If you are purchasing goods or services from us we will also require your bank or credit card details in order to process payment.

How LS185 uses the information

LS185 is a subsidiary of VINCI Stadium, part of the VINCI group of companies. LS185 and its group companies will use your personal information together with other information for administration and customer services in accordance with the provisions set out below. We may disclose your information to third party service providers and our agents for these purposes. We may keep your information for a reasonable period of time to contact you about our services.

If you become a customer of ours by purchasing goods or services from us we may send you further information by post or e-mail that is related to your purchase. If you do not wish to receive this information please send an email to customerservice@londonstadium.co.uk.

From time to time we, our group companies, including VINCI Stadium, and selected third parties (such as our commercial partners) would like to send you marketing information, by post, e-mail, or SMS. We will only do this if you indicated that you are happy to receive such information when you submitted your details to us.

We may aggregate the information you send to us with other data (so that you cannot be identified from that data) and use that aggregated data for administrative purposes and/or share it with third parties.

Sharing information

We may share your information with third party service providers if this is necessary. Such third party service providers are not entitled to use your information for their own purposes. We may also share your information with our commercial partners for marketing purposes (as mentioned above) if you have indicated that you are happy to receive such information.

By reading this Privacy Policy and accepting its terms, you consent to the transfer of your information to countries that do not provide the same level of protection as the UK if it is necessary for the above purposes. If we do make such a transfer we will ensure your information is protected.

Security

We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

Use of Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of your computer’s hard drive. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

  • To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

For further information on our use of cookies, please consult our Cookies Policy.

Third Party Advertising

We may use a third party to serve advertisements on our site. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties. For further information on third party cookies, please consult our Cookies Policy.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. For further information on how to disable or enable cookies, please consult our Cookies Policy.

Links

Our Site may contain links to other sites over which we have no control. We encourage our users to be aware when they leave our Site and to read the privacy statements applicable on those sites. This privacy policy applies solely to information collected on this Site.

Sale of the Business

In the event that our business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s advisers and may be passed to the new owners of the business.

Monitoring Communications

To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record any communications received from you.

Your right to access the information

You have the right to access the information that LS185 holds about you. In order to do this please make a written application to the customer service department at the address below. LS185 may require you to provide verification of your identity and to pay an administrative fee (which is currently £10) to provide a copy of the information that it holds. Please note that in certain circumstances LS185 may withhold access to your information where it has the right to do so under current data protection legislation.

Updating your information

In the event that there is a change to your personal information, for example your contact details, please let us know of this by writing to customer service department at LS185 for data protection at the address below, so that we can keep your information up to date and accurate.

Contact us

If you have any queries about this Privacy Policy or wish to stop receiving direct marketing from LS185, its group companies or selected third parties, or you wish to access or update your information please write to customer service department at LS185 for data protection.

Customer Service Department
London Stadium 185 Limited
London Stadium at the Queen Elizabeth Olympic Park
London E20 2ST

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