1.1. The issue of a Ticket (whether by activation of electronic entry card upon successful ticket application or otherwise) and subsequent access to the Stadium is subject to the Terms and Conditions of entry (as may be amended from time to time).
1.2. The Ticket will remain the property of the promoter at all times and must be produced, together with any evidence of your identity if required by any Stadium Official, or any police officer from time to time.
2. Admission to the Ground
2.1 A Ticket permits you to access the area at the Event indicated on the Ticket or stated in the confirmation email/receipt of purchase in respect of your electronic entry card/any other form of Ticket the promoter issued to you. The promoter reserves the right to allocate an alternative area of equal value at its reasonable discretion.
2.2 Nothing in these Terms and Conditions shall constitute or imply any entitlement to occupy the seat, or area, indicated on the Ticket or ticket confirmation at any subsequent Event or season.
2.3 You shall not bring into (or use within the Stadium) any professional equipment which is capable of recording or transmitting (by digital media or other means) any audio, visual, or audio-visual material or any information or data in relation to the Event or any aspect of it. Any person in breach of this provision may have such equipment confiscated and/or may be required to deliver up any tapes, films, disks or recording to the promoter, any other relevant governing bodies. The copyright in such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to both the relevant governing body and the promoter.
2.4 Mobile telephones and cameras are permitted within the Stadium, provided they are for personal and private use only.
2.5 Apart from the official tour merchandise and/or fans wear clothing worn in good faith, you shall not bring into, use or display within the Stadium any sponsorship, promotional or marketing materials.
2.6 You shall not offer or distribute (for free or for sale) within the Stadium any consumer article or commercial product of any nature.
2.7 A defaced, illegible, or incomplete Ticket may be invalidated. There is no re-admission if you leave the Stadium.
2.8 Admission to the Stadium is at the Ticket Holder's risk. The Management is not responsible for any property lost or stolen at the Stadium.
3. Use of Ticket
3.1 The Ticket is for your sole use and you shall not sell, assign or transfer the Ticket without the prior consent of the promoter. The reference to selling the Ticket includes offering to sell a Ticket (including without limitation on or via any online auction site), exposing a Ticket for sale or advertising that a Ticket is available for purchase.
3.2 The Ticket may not be offered as a prize in any promotion, competition or lent/sold to any third party as part of a hospitality package, travel package, given to a third party who agrees to buy another good or service save as expressly authorised by the relevant governing body or the promoter.
3.3 This Ticket is issued for your sole use, and you shall not sell, assign or transfer the Ticket or the benefit of it to any other person unless each of the following criteria are met: (i) the transfer must take place in consideration of no payment or benefit in excess of the face value of the Ticket; (ii) the transfer must not take place in the course of any business or for the purpose of facilitating any third party's business; (iii) the transfer must be subject to these Terms and Conditions and the Regulations, which will apply to the transferee as if he/she were the original purchaser (and the transferor must inform the transferee of this); (iv) the Ticket must be for the transferee's personal use only; (v) the transferor must provide the name and address of the transferee when asked to do so by the Management, any Stadium Official or police officer; and (vi) the transferee is a natural person who is known to the original purchaser personally and who would be entitled to purchase a Ticket under these Terms and Conditions. Any transfer which does not meet the above criteria will render the Ticket void, and the Ticket Holder may be refused admission to or ejected from the Stadium without refund.
3.4 Any Ticket obtained or used in breach of these Terms and Conditions shall be automatically void and all rights conferred or evidenced by such Ticket shall be nullified. Misuse of this Ticket may result in the Ticket Holder being ejected, or refused entry to the Stadium. In the event of any cancellation in accordance with this paragraph 25.4 (Use of Ticket) no refund shall be payable. The Management further reserves the right to take any legal action or disciplinary action against the person as it sees fit in connection with such matters including a claim for an account of profits made from the unauthorised use of the Ticket.
3.5 The unauthorised sale or disposal of a Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006, and such sale or disposal is also illegal under the terms of section 2 of the Fraud Act 2006. The Management will inform the police when it becomes aware that a Ticket has been sold illegally and will press for charges to be brought against those breaking the law. If you are convicted of a ticket touting offence, or we reasonably suspect you to have committed such an offence the Management will notify the relevant governing body and/or the relevant law enforcement agencies. The information that we share may include your personal details, information about the offence, and about ticket purchases (including payment details) and, to the extent necessary, your consent to our use of your data for such purposes. We will use this to identify and prevent ticket touting offences and disorder at during the Event.
3.6 Any Ticket Holder under 16 years of age must be accompanied by an adult aged 18 years of age or over.
3.7 You shall comply with all relevant statutes, safety announcements, rules and regulations while in the Stadium.
3.8 You shall not bring into (or use within) the Stadium any prohibited items, including but not limited to dangerous or hazardous items, illegal substances, weapons, bottles, glass vessels, cans, air horns, poles, umbrellas, or any article which may be used as a weapon or a missile, may compromise public safety and/or may pose a hazard or nuisance to any other person. Prohibited items may be confiscated and will not be returned.
3.9 No alcohol is permitted to be brought into the Stadium. Smoking in any part of the Stadium is prohibited by law.
3.10 You acknowledge that, by presenting this Ticket to gain entry to the Stadium, your name and other personal details may be used for the purposes of the Stadium's access control system, and you consent to such use.
3.11 It is the responsibility of the Ticket Holder to ascertain the date and time of any Event and refunds will not be given to spectators who arrive late. Ticket Holders are advised to arrive at the Stadium and take their seats 45 minutes before the advertised start time of the Event.
4. Cancellation and Withdrawal
4.1 The Management reserve the right to refuse you admission to or eject you from the Stadium for breach of any of these Terms and Conditions, for the use of foul, abusive or racially abusive language or for any behaviour likely to cause damage, injury, nuisance, or annoyance or for failure to comply with these Terms and Conditions, the Regulations, or the reasonable requests of the Management or for reasons of public safety. This includes the possession of a banner or flag that bears materials or slogans that are offensive, obscene, abusive or of a racist, homophobic or discriminatory language, and the throwing of any object within the Stadium without lawful authority or excuse.
4.2 It is a condition of entry to the Stadium that the Ticket Holder agrees to remain seated in their allocated seat, or in their allocated area with regard pitch standing tickets, during the Event. Failure to do so, or persistent standing, may result in the Ticket Holder being ejected from the Stadium without refund of the Ticket price.
4.3 Any persons entering the Stadium with an incorrect age concession Ticket will be denied entry and the Ticket will become void.
4.4 In the event that your Ticket is withdrawn or cancelled the Management reserves the right to exclude you from any membership scheme maintained by the promoter and/or to disqualify you from applying for any Ticket at its discretion.
5. Change to Dates, Refunds & Exchange
5.1 Please note, we are unable to accommodate requests to refund or exchange tickets once purchased. However, you are welcome to pass unwanted tickets on to friends or family members for no more than the ticket face value.
5.2 The Management does not guarantee that the Event will take place at a particular time or on a particular date. The Management reserves the right to reschedule any Event without notice.
5.3 In the event of the postponement of an Event before the day it was scheduled to occur you will be entitled to free admission to any rearranged Event upon presentation of your Ticket.
5.4 In the event of the abandonment of an Event after the day it was scheduled to occur you will be entitled to free admission to any rearranged Event upon presentation of your Ticket.
5.5 In the event that the Management is forced to hold an Event ‘behind closed doors’ or the postponed or abandoned Event is: (i) not re-arranged; or (ii) a Ticket holder is unable to attend a rearranged Event, Ticket Holders shall be entitled to a refund in accordance with the management’s Ticket refund policy published from time to time.
6. Lost Tickets
6.1 In order to gain access to the Stadium a Ticket must be presented in its entirety at the Event.
6.2 The promoter shall not be obliged to issue any replacement for a lost, stolen, illegible, defaced or destroyed Ticket, but may do so.
7. Exclusion of Liability
7.1 The Management hereby excludes any liability for loss, injury or damage to persons/property in or around the Stadium, except that the Management does not seek to exclude liability for death or personal injury caused by its negligence.
7.2 The Management shall not be responsible for any interruptions and/or restrictions to the view of the Event caused by virtue of (i) the position of the seat, (ii) the actions of other spectators and/or (iii) adverse weather.
7.3 Except as otherwise set out in these Terms and Conditions of issue, and to the fullest extent permitted by applicable law, the Management shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Terms and Conditions of issue, including admitting the Ticket Holder to the Stadium for a particular Event, caused by circumstances outside of the Management's reasonable control.
8.1. This Ticket is issued on behalf of the promoter in conjunction with the Operator.
8.2. This Ticket and the copyright in this Ticket shall remain the property of the Management or the Management's commercial partners (if applicable) at all times, and must be produced together with evidence of your identity if required to do so by any Stadium Official or any police officer. The Management reserves the right to require the immediate return of the Ticket at any time.
8.3. Duplicate Tickets will not be issued under any circumstance.
8.4. The Management reserves the right to search all persons and property at anytime and may refuse admission to or eject from the Stadium any person who refuses to be searched or who possesses prohibited items.
8.5. CCTV surveillance and recording devices operate in the Stadium. You give your unconditional and irrevocable consent to the use, free of charge, of your voice and actual or simulated likeness in connection with the production, transmission, promotion and/or other exploitation of any film or sound recording of the Event (and/or any element of such film or sound recording) in any and all media throughout the world.
8.6. The Management will immediately inform the police as soon as it becomes aware of any acts of crime, violence, public disorder or nuisance and seek immediate banning orders against anyone to known to have committed sport-related violence or disorder.
8.7. Delay or failure to enforce any of these Terms and Conditions shall not mean waiver by the Management of any of its right to do so. 8.8. If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply. 8.9. These Terms and Conditions shall be governed by and interpreted in accordance with English law, and you submit for all purposes in connection with these Terms and Conditions to the exclusive jurisdiction of the English courts.
THE STADIUM IS A PUBLIC TRANSPORT DESTINATION AND YOU ARE ENCOURAGED TO TRAVEL TO THE EVENT BY PUBLIC TRANSPORT. ONLY PRE-ACCREDITED VEHICLES WILL BE GRANTED ACCESS TO THE AREA ON EVENT DAYS. PLEASE CHECK THE WEBSITE FOR UP-TO-DATE TRAVEL AND EVENT INFORMATION.